Hello guys. We are all familiar with the MTN network and their customer care line which is 180. There are several things you ould ask a customer care agent to do for you and I would list them below. What about being a customer care agent for you own self and fix issues all by yourself on your phone?
This feature is online, ie you need data access, and is called WEB SELF SERVICE.
Services available on WSS
- SIM Replacement
- View Call Details
- Change Security Key
- PUK Request
- Balance Enquiry
- Activate data bundle
- Activate and deactivate call forwarding.
The MTN Self Service is a web-based self service solution that will allow you MyCustomer® request for specific services online at your own convenience without requiring an interaction with an MTN Customer Care Representative and have these services delivered on time.The WSS offers 24hrs support and immediate access to information. You can also check the status of your requests and be informed when the service is completed.The WSS is available and free to all and will be accessed using your MTN Security Number.
To see FAQs for this service, click here.
To get started on this program, Click here to Go to the mtn web self service.
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Share with us your experiences with mtn customer care service so far with the comments section below.